I used them for a purchase that fell through. I found that they were trying to make me get for instance insurance for the smallest issue so they could charge a huge fee. It was a complicated situation an I had to send a few emails and make phone calls as we had to send some documents urgently. I was made feel like a proper nuisance by my solicitor Charlotte L, she was rude and abrupt and did not give me any reassurance. After that I felt uncomfortable every time I needed to call. I had an apology only when I said I was going to make a formal complaint. Also, when I needed them to explain certain procedures, (including fees they were charging) they were impatient and rude. Just copy pasting the same email I struggled to understand (Sorry I did not study law) Not really nice when you are paying a lot of money for them to represent you. The solicitors I have now are brilliant, very sympathetic, kind and at the end of the purchase so far I was not asked to pay any more unexpected fees like I was with Grindeys. I am writing this review because now I am able to compare their service with other solicitors. The only good point is that they were responsive but I would not recommend Grindeys, at least the solicitor they assigned to my purchase. Thank you
I used them
I used them for a purchase that fell through. I found that they were trying to make me get for instance insurance for the smallest issue so they could charge a huge fee. It was a complicated situation an I had to send a few emails and make phone calls as we had to send some documents urgently. I was made feel like a proper nuisance by my solicitor Charlotte L, she was rude and abrupt and did not give me any reassurance. After that I felt uncomfortable every time I needed to call. I had an apology only when I said I was going to make a formal complaint. Also, when I needed them to explain certain procedures, (including fees they were charging) they were impatient and rude. Just copy pasting the same email I struggled to understand (Sorry I did not study law) Not really nice when you are paying a lot of money for them to represent you. The solicitors I have now are brilliant, very sympathetic, kind and at the end of the purchase so far I was not asked to pay any more unexpected fees like I was with Grindeys. I am writing this review because now I am able to compare their service with other solicitors. The only good point is that they were responsive but I would not recommend Grindeys, at least the solicitor they assigned to my purchase. Thank you