1 star is too generous and there certainly isn’t enough space to list all the reasons why I would ever recommend WBW to anyone. We dealt with them when purchasing our first home and they were the most stressful part of the entire process. We were 1st time buyers, no chain, mortgage already agreed and 4 months to get it sorted, and yet it was only down to myself and my partner and the sellers to push this through and actually get it sorted.Here are some personal highlights (or lowlights) of what we experienced:- Lack of attention to details: countless typo’s in formal documentation (e.g. postcode of the property we were buying was incorrect) and when these were flagged they didn’t seem bothered at all.- Sending the final contract to the wrong address: I gave them my new address 2 months before, and yet the still managed to send it to the wrong address! Then they said that they would ‘have to speak to their manager’ to see if they could pay for recorded delivery to send another copy.- A complete lack of customer care: We would chase, email, call beg and plead for updates and we received nothing. They didn’t know what was going on, and I had more up to date information from the estate agents and the sellers than we did through them. We needed to complete on a certain date otherwise we’d have nowhere to live, but WBW didn’t seem to care about that and had no sympathy for our situation. And when mistakes were made, no apology was given until I pointed out how rude it was not to even acknowledge they were in the wrong, and I got a feeble apology but still no sense of urgency or care towards our situation.It’s a real shame this ended up being one of the most unpleasant and stressful situations as this bunch were a recommendation from a friend, but I do think we had bad luck with the people we dealt with. I just hope that the more senior members of the team know that this level of service is happening further down the funnel, and that they train their staff better in client care, and stress the importance of not making mistakes (big or small). Avoid if you can.