Used these when I was in a vulnerable state and they were absolutely useless. I dealt with 1 of their lawyers, a training lawyer and a secretary and it applied to all of them. Like someone said, not sure if these should be classed as a solicitors. Don’t reply with not having me on your records as obviously I was otherwise I wouldn’t have written this review which took me 10 minutes to figure out. Postcode NE21XY.